Refunds & cancellation
MySend Premium is a monthly subscription that you control from account settings.
Recurring billing
MySend Premium is CA$9.99 per month, plus any applicable tax shown at checkout. By subscribing, you authorize Stripe to charge your selected payment method at the start of each billing period until you cancel.
Cancellation
You can cancel through the subscription portal linked from MySend account settings. Cancellation takes effect at the end of the current paid billing period. You keep Premium access until then and will not be charged for the next period.
Refunds
Subscription payments are generally non-refundable, and cancelling does not create a refund for time remaining in the current billing period. This does not limit any refund or cancellation right that applicable law gives you.
Billing problems
If you believe a charge is duplicated, incorrect, or unauthorized, contact mysend.support@gmail.com with the email address used for the subscription and the charge date. Do not email card numbers or other complete payment credentials.
Price changes
If the Premium price changes, existing subscribers will receive advance notice when required by applicable law before a new price applies to a future renewal.